Terms of use

1. Informational nature of the site

Contents on simbiamarketing.com presents information about services and an invitation to submit an inquiry. Sending a contact form, request for an audit or a request to purchase a digital product does not charge anything and in itself does not conclude a contract or create an obligation to pay.

Binding conditions are created only when the user receives a clear written offer, estimate or contract with full details of the registered seller, the total price and conditions, and accepts them in the agreed manner. Mandatory consumer rights cannot be excluded by this text.

2. Seller and conclusion of the contract

Simbia Marketing is a trade name. Before making any payment, the customer receives the business name of the registered seller, registration and tax number, full address for objection, telephone, email, date and identification of the offer or contract.

The same notification contains the name and main features of the product or service, the total price and additional costs, the method of payment and delivery, the validity period of the offer, the duration and cancellation of the service, the right and deadline for termination, the method of complaint and the applicable law. If these data are not provided, the customer should not make the payment.

A contract on behalf of a minor or a legally incompetent person can only be concluded by a legal representative; a person with limited business capacity must have the necessary consent of the representative.

3. Description of services and products

Simbia Marketing provides the following categories of services:

• Marketing services: SEO optimization, Google Ads, Meta Ads, copywriting, automated funnels and market intelligence
• Digital Products: courses, templates and systems available in the Digital Store
• Consulting services: audits, strategy and one-on-one sessions

Exact scope, term, price, required approaches and deliveries are determined in a written offer or contract. The client submits accurate data, uses his own or legally authorized orders and does not request actions that would violate the law or the rights of a third party.

When the service includes the measurement of visits, ads or conversions, the client is responsible for providing the necessary notices, consents and legal basis for its site and accounts, with our technical support to the extent agreed.

4. Price, payment and delivery

• Prices on the website are informative until a written offer or invoice is issued; before payment, the customer receives the total amount and all additional costs.
• The digital package is delivered to the email after recorded payment and human approval, within the period specified in the offer.
• If a different deadline is not agreed, the product or service is delivered without delay, and at the latest within the legal deadline.
• If delivery is not possible, the customer is informed and the amount paid is returned within the period prescribed by the applicable law.
• Terms, billing period, pausing and cancellation of monthly services are regulated by individual offer or contract.

5. The right to unilaterally terminate the contract at a distance

The consumer has the right to terminate the distance contract without explanation within 14 days, counting from the receipt of the product, i.e. from the conclusion of the service contract, except in cases where the law allows an exception.

If the customer specifically requests that service provision or digital delivery begin before the 14-day period expires, that request is recorded. The possible loss of the right to terminate applies only to the extent expressly permitted by law; legal rights due to a defective, incomplete or undelivered item remain protected.

For termination send a clear statement to info@simbiamarketing.com with name, order number, subject and date of contract. In the event of a valid termination, the refund is made without delay, no later than within the legal term of receipt of the notification.

6. Complaints and objections

You can send a complaint about a shortage, wrong price, delivery or other problem to info@simbiamarketing.com. Provide name, contact, order number and description of the problem; attach proof of purchase if available.

The complaint is recorded in the Book of Complaints, and the confirmation of receipt is delivered electronically. We respond to complaints in written or electronic form within eight days. This procedure does not limit other rights that the consumer is entitled to by law.

7. Intellectual property

The rights to the material created especially for the client are regulated by an offer or contract and are transferred after the settlement of the contractual obligations in the specified scope. Internal tools, templates, software and methodology remain the property of their respective owners, unless otherwise agreed in writing.

Digital Products grant the customer a non-transferable license for their own internal use. No resale, public sharing or distribution permitted without written permission. A case study, logo or client result is published only with prior approval.

8. Results and accountability

Simbia Marketing does not guarantee specific results (positions on Google, ROAS, number of leads) because these results depend on factors beyond our control (algorithm changes, market conditions, quality of the client's products/services).

Estimates, calculators and AI answers are informational support and are not legal, tax or financial advice. Nothing in these terms excludes liability that is not permitted to be excluded, including mandatory consumer rights.

9. Governing Law and Dispute Resolution

The law of Bosnia and Herzegovina and Republika Srpska applies when it is competent, along with all the mandatory rights that belong to the consumer according to the place of residence and the applicable regulation. Court jurisdiction is determined according to mandatory rules; these conditions do not deprive the consumer of a legally competent forum.

First send us a complaint on info@simbiamarketing.com. Copyright information is available at Ombudsman for consumer protection in Bosnia and Herzegovina and competent market inspections.