Frequently asked questions.
Clear answers.
If you cannot find the answer here, contact us directly. We reply within four business hours.
Packages and pricing
What is included in the package price?
The package price covers the agreed strategy, creative work, campaign management, reporting and communication. Advertising spend paid to Meta, Google or another platform is separate and remains under your control.
Is there a long-term contract?
We can start month to month. A longer commitment is agreed only when both sides want it and the scope and benefits are written clearly.
Can I change packages during our cooperation?
Yes. A package can be adjusted at the start of a new billing period after we confirm the new scope, priorities and price.
How much advertising budget should I plan in addition to the package?
It depends on the market, offer and objective. We propose a test budget only after reviewing the business; platform spend is paid directly from the client's advertising account.
Do you offer discounts for longer cooperation?
Possible discounts depend on the agreed duration, workload and payment terms. They are stated in the individual offer.
Mode of operation
What happens in the first month?
We confirm goals, account access and measurement first. Then we prepare the plan and creative work, launch the agreed activities and review the first reliable data before making larger changes.
How do we communicate?
Day-to-day communication is handled by WhatsApp or email. We reply during agreed business hours, and more complex topics are handled in an online or phone meeting.
How can I track results?
You receive clear reports with agreed metrics, completed work, issues and next actions. Private advertising and social data is used only after authorised access to the client's accounts.
Will I keep access to my advertising accounts?
Yes. Campaigns are run in the client's own accounts whenever the platform allows it, so ownership, billing and history remain with the client.
Technical stuff
Do I need a website?
A website is normally required for SEO and Google Ads. Some Meta campaigns can start with a social profile or messaging link, but a focused landing page usually improves measurement and conversion opportunities.
What is the Meta Pixel and why is it useful?
The Meta Pixel measures agreed website events and helps evaluate and optimise campaigns. It is configured with appropriate notices and consent where required.
What is Google Tag Manager?
Google Tag Manager organises approved analytics and conversion tags in one place. We use it to measure agreed key actions, not to promise tracking of every click or identify visitors.
Do you work with Wix, Shopify and WooCommerce?
Yes, subject to the technical access and limitations of each platform. We confirm any limitation before the related work begins.
Automation and AI
What does the AI chat do?
The AI chat explains Simbia services and captures the context of a visitor's question during the session. Sensitive decisions, public publishing and sales messages remain under human control.
What happens after I submit a form?
The enquiry is stored and prepared for review. Simbia may generate a draft response or audit, but nothing is sent to a prospective client without human approval.
Do clients pay separately for the AI tools you use?
Standard internal tool usage is included in the agreed service unless an offer explicitly lists a separate integration or third-party licence.
Can you build a similar automation for my business?
Yes. We first map the process, data, approvals and risks, then propose a separate scope for the integration. No automation is activated without the client's authorised access and approval.
Write to us directly.
Every question is legitimate. We respond within 4 hours during business hours.